Your information, and how we look after it.

Who we are

US Floor Design Center, also doing business as US Floor Kitchen & Bath Design Center, is a design-build company at 30092 Santa Margarita Pkwy, Suite G, Rancho Santa Margarita, CA 92688. This policy covers our website, usfloordesign.com, the messages we send you, and the information you give us in our showroom or at your home.

What we collect

What you give us: your name, phone number, email address, project address, and what you tell us about your project, when you fill in a form on this website (a request for a visit, a quote, the contact form, a trade or investor inquiry, a job application), chat with us, order from our online shop, or work with us on a project.

For an order in our online shop, payment is taken by Square on Square's secure page. We never see or store your card number.

What your browser tells us: pages visited, the website that sent you, your general location, and the kind of device and browser, through Google Analytics and Google Ads. We do not record what you type into a phone number or email link, only that the link was clicked.

How we use it

To answer your questions, schedule visits, prepare estimates and agreements, carry out and support your project, process orders and payments, and keep the records the law requires of a licensed contractor.

With your permission, to send you news and offers by email or text message. You can stop these at any time (see below).

To understand how our website is used and to measure our advertising.

Text messages

If you agree to receive text messages from us, we send texts about your project and, if you agreed to marketing texts, our news and offers, from US Floor Kitchen & Bath Design Center. How often depends on your project and our promotions; marketing texts are occasional. Message and data rates may apply.

Agreeing to receive marketing texts is never a condition of buying anything from us.

To stop, reply STOP to any text. You will get one message confirming that you will receive no more texts, and none after that. To start again, reply START. For help, reply HELP, call us at 949-589-9226, or email info@usfloordesign.com.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile phone number and your consent to receive texts are never shared with, or sold to, third parties or affiliates for their marketing or promotional purposes. We share them only with the service that delivers our texts (Twilio), which may use them only to deliver our messages.

Carriers are not liable for delayed or undelivered messages.

Email

Every marketing email has an unsubscribe link at the bottom. Once you use it, you get no more marketing emails from us. Emails about your project, such as your estimate, agreement and invoices, are not marketing and continue while we work together.

Who we share it with

We do not sell your personal information, and we do not share it for anyone else's marketing.

We share it only with the companies that provide services to us and only as needed for that service: website and database hosting, email delivery, text message delivery (Twilio), payment processing (Square), website analytics and advertising measurement (Google), and the assistant that answers questions in our website chat. They may not use your information for their own purposes.

We also share what is needed with the installers, subcontractors and suppliers working on your project, and with others when the law requires it, such as a court order or a government agency with authority to ask.

Cookies and analytics

Google Analytics and Google Ads use cookies to count visits and measure our ads. You can block cookies in your browser settings, or opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.

Our website does not respond to browser "Do Not Track" signals; use the cookie settings above instead.

How long we keep it

We keep information about inquiries for as long as it is useful to serve you, and records of projects, contracts, payments and warranties for as long as the law and our warranty obligations require.

How we protect it

Our business system is reached only through encrypted connections, each person on our team sees only what their job needs, and every change is recorded. No system is perfectly secure, but we take care to protect what you share with us.

Children

Our website and services are for adults. We do not knowingly collect information from children under 13.

Your choices

You may ask to see the personal information we hold about you, correct it, or ask us to delete what we are not required to keep. Email info@usfloordesign.com or call 949-589-9226.

Changes to this policy

If we change this policy, we will post the new version on this page with its effective date. This version is effective November 14, 2026.